bd big's Privacy Policy

This privacy policy applies to users of the bd big platform. When you register, log in, or use any service on bd big, you are considered to have accepted the terms of this policy. This policy has been prepared with Bangladeshi users in mind and may be updated from time to time. If any changes are made, we will post a notice on the platform.

Read this privacy policy together with bd big's Terms and Conditions, as both documents together form the overall framework governing your account use.

1 Information Collection — What Data We Hold

bd big collects the following information:

1.1 Registration and Account Information

When you open an account on bd big, you are required to provide your full name, date of birth, mobile number, email address, and password. National ID or other government-issued document details may also be requested for age verification. Our platform is for users aged 21 and above only.

1.2 Financial Transaction Information

During deposit and withdrawal processes, your bKash, Nagad, Rocket, or bank account details are collected. However, bd big never stores your full financial credentials, such as your complete PIN or password.

1.3 Usage and Activity Information

Which games you play, when you log in, how long sessions last, which device and browser you use, and your IP address — all of this is logged automatically.

1.4 Cookies and Technical Information

bd big's website uses cookies. Cookies are used to improve your browsing experience, remember your login state, and monitor site performance. You can disable cookies in your browser settings, though doing so may limit some services.

2 Purpose of Using Your Information

Your information is used for the following purposes:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and bonuses.
• To verify your age and identity where required.
• To detect and prevent fraudulent activity.
• To provide customer support and resolve issues.
• To improve the platform and launch new services.
• To meet legal obligations.

3 Information Storage and Security

All your personal information is transmitted through SSL (Secure Socket Layer) encrypted connections. Data stored on servers is also kept in an encrypted state.

Among bd big's internal staff, only those who need to can view your information. All staff are bound by confidentiality agreements. If any security breach occurs, affected users will be notified as quickly as possible.

Even if your account is closed or you request that your account be deleted, certain transaction-related data may be retained for a defined period as required by law.

4 Information Sharing with Third Parties

bd big may share information with third parties in the following limited cases:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant institutions.
• Technology partners: Limited technical information may be shared with companies that help monitor and improve site performance.
• Legal authorities: Information may be provided under applicable Bangladeshi law, upon government or court order.
• Fraud prevention: To ensure account security and investigate suspicious activity.

Your information will not be shared for any reason beyond the cases listed above.

5 User Rights

Every registered user of bd big has the following rights:

5.1 Right to Access Your Information

You may request to view the information bd big holds about you at any time. This request can be made via the customer service chat or by email.

5.2 Right to Correct Your Information

If any of your information is incorrect, you may request that it be corrected. Some information (such as your name and date of birth) can only be corrected after identity verification.

5.3 Right to Delete Your Information

You may request that your account be closed and your personal information deleted. However, information that is legally required to be retained will be kept for the specified period.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from bd big, you can unsubscribe at any time through your account settings or by contacting customer support.

6 Responsible Gaming and Data Protection

bd big believes that protecting a user's privacy and supporting healthy gaming habits go hand in hand. We monitor your playing patterns solely to prevent fraud and to support responsible gaming — this information is not used for commercial gain.

If a user's behaviour shows signs of excessive gambling, bd big may reach out to offer support or temporarily limit account activity.

7 Protection of Minors

bd big is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age is verified at account creation, and if it is later found that a user is below the required age, their account will be closed immediately and the related information will be deleted.

8 International Data Transfers

bd big may store data on servers outside Bangladesh. In such cases, we ensure that the data protection standards of the destination country are equivalent to or higher than those in this policy. Encrypted connections are always used when transferring data.

9 Cookie Policy

bd big uses the following types of cookies:

• Essential cookies: These are necessary to maintain your login state and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor site performance and usage.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

10 Changes to This Policy

bd big may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and indicate the date of the change. Continued use of the platform after any changes means you have accepted the updated policy.

If you have any questions about this policy or your information, please contact our customer support — our team is available 24/7 in Bengali and English. If you have more general questions, you can also visit the FAQ section.